Last Updated: May 17, 2026
Kima is an app developed by Boticelli Ventures LLC ("Kima," "we," "us," or "our"). We provide a pet care coordination app and related website, waitlist, support, and account services (the "Service"). The Service is intended primarily for people in the United States. People outside the United States may still visit our website or join the waitlist.
This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. If you have questions, contact us at support@getkima.com.
Kima may use care records, pet profiles, activity history, and related household data to generate optional insights, summaries, and reports. These features may use OpenAI or similar AI service providers acting on our behalf.
Kima is not a veterinary provider. AI insights are informational coordination tools only and are not medical advice, diagnosis, or treatment. You should consult a qualified veterinarian for pet health decisions.
Our website uses a required local storage value to remember your analytics cookie choice. Google Analytics loads only if you select "Accept analytics." You can change your choice at any time through the Cookie Settings link in the footer.
The mobile app may send first-party analytics events to Kima so we can understand product usage and reliability. When configured, Kima may forward app analytics to Google Analytics/GA4.
We do not sell your personal information. We also do not share pet care records with third parties for their independent marketing. We share information in these limited ways:
Kima's providers may include Amazon Web Services/S3 or similar storage, Rails/cloud hosting providers, Expo push notifications, Resend email, Sentry diagnostics, Google Analytics/GA4, Google AdMob, RevenueCat, Apple App Store, Google Play, OpenAI, and support tooling. Providers may process information only to provide services to Kima or as described in their own terms and policies.
Kima does not allow accounts for children under 13 and does not knowingly collect personal information from children under 13. We use date of birth during registration to block under-13 account creation.
If you are 13 to 17, you may create an account only with permission from a parent or legal guardian. By creating an account, you confirm that your parent or legal guardian has reviewed and agreed to the Terms and this Privacy Policy and is responsible for your use of Kima.
If you believe a child under 13 has provided information to Kima, contact us at support@getkima.com and we will take appropriate steps to delete it.
We keep information for as long as needed to provide the Service, comply with law, resolve disputes, enforce agreements, secure the Service, and maintain business records.
You can request account deletion in the app. Deleted accounts enter a 30-day grace period so you can reactivate by logging back in. After that period, we delete or anonymize personal account data while preserving records that must remain for household integrity, legal compliance, security, or legitimate business purposes.
Some information may remain visible to other household members if it is part of shared household care history, but it will no longer identify a deleted user where our systems support anonymization.
We use reasonable administrative, technical, and organizational safeguards, including TLS in transit, password hashing, access controls, monitoring, and provider security controls. No internet service is perfectly secure, so you should use a strong password, keep your device secure, and contact us if you suspect unauthorized account access.
Depending on where you live, you may have additional privacy rights under state, federal, or international law. We will honor applicable rights after verifying your request.
The Service is intended primarily for people in the United States. If you access the website or waitlist from outside the United States, your information may be processed in the United States and other countries where our providers operate. Those countries may have data protection rules different from your country.
Where required by applicable law, we rely on appropriate safeguards for international transfers and provide applicable privacy rights. You can contact support@getkima.com for privacy requests.
We may update this Privacy Policy as Kima changes. If we make material changes, we will post the updated policy with a new date and may notify you in the app or by email where appropriate.
Boticelli Ventures LLC
Privacy: support@getkima.com
General support: info@getkima.com